Disclaimer & Privacy Policy

 

Before you Join a Class

 

Your Email Address

  • For customers who use a hotmail address, please add our email info@earthbalance-taichi.com to your whitelist in advance of ordering from us. Without adding our email to your whitelist this may cause our automated and manual emails to be sent into your junk folder, or they may not reach you at all. It is only hotmail emails that have this error. Thank you.

Terms of Online Lesson Purchases – Group and Private Tuition

  • Online purchases made via the Earth Balance Tai Chi website are in agreement with the terms and conditions noted here.
  • If you have any difficulty using our online shopping cart and checkout, please contact us for assistance.

LIVESTREAM TERMS

  • We are based in the UK and operate on either GMT or BST time zones.
  • Lessons are available globally.
  • We use a wired ethernet connected high-speed fibre internet connection using Zoom web conferencing software.

Livestream Cancellations

  • Sales for online lessons are final.
  • No changes or cancellations permitted.
  • Livestream tickets are only valid for the date booked.
  • Please note we cannot be held responsible for any internet drop out that you experience during the livestream.
  • No refunds are given for any technical difficulties or loss of connection during the class experienced by an individual.
  • Students who miss their class will not be refunded.

Online Format for Livestreams

  • Live online Tai Chi and Qigong tuition with instructor Nicola is for a 1 hour time slot and does not include the provision of any physical or digital products.
  • Online group tuition format: Zoom.
  • Please avoid using the Zoom browser version as this creates a lag with audio/video.
  • Please use the Zoom application, best suited to a laptop or home PC.
  • Mobile devices are not suitable.
  • Technology requirements:  High-speed broadband internet connection, computer microphone, computer speakers. Web camera is optional.
  • You need to be able to watch and follow with ease, using a good screen size that is not held in your hand.
  • Please download and test the Zoom app prior to the start of class.

ONLINE PRIVATE TUITION TERMS

  • We are based in the UK and operate on either GMT or BST time zones.
  • Lessons are available globally.
  • We use a wired ethernet connected high-speed fibre internet connection using Zoom web conferencing software.

Private Tuition Cancellations

  • Sales for online lessons may be cancelled and refunded outside of 24 hours of the scheduled lesson.
  • Any cancellations within 24 hours will not be refunded.
  • Cancellations must be received via email.
  • Students who miss their class will not be refunded.

Online Format for Private Tuition

  • Live online Tai Chi and Qigong tuition with instructor Nicola is for a 1 hour time slot and does not include the provision of any physical or digital products.
  • Online private tuition format: Zoom or Facebook video call.
  • Please avoid using the Zoom browser version as this creates a lag with audio/video.
  • Please use the Zoom application, best suited to a laptop or home PC.
  • Mobile devices are not suitable.
  • Wifi is not advised.
  • Tech Requirements: High-speed broadband internet connection (wired ethernet), web camera, computer microphone, computer speakers.
  • Your webcam must also be set up and tested in advance so that your whole body is shown in the video screen with speakers and microphone working.
  • Please ensure you have access to a desktop computer or a laptop with a good screen size for viewing.

REMOTE PRIVATE TUITION TERMS

  • This distance learning format is for students who live in a time zone that is outside of our UK schedule.
  • Lessons are available globally.
  • Lessons are via recorded videos tailored to you.
  • Please note these lessons are not via live-stream.

Cancellations

  • Once booked and paid for, no cancellations are permitted.

Online Format for Remote Video Lessons

  • Instructor Nicola will provide a personalised 30 minute lesson with notes and homework.
  • Upload your homework video to the ‘Tai Chi cloud’.
  • Receive feedback via email. Practice.
  • Upload your homework video to the ‘Tai Chi cloud’.
  • Book the next lesson, feedback given in a new video.

Payment for Online Purchases

  • We take your privacy very seriously and so your connection to this site is encrypted, which is denoted by the padlock icon in the top left corner of your browser.  It’s a good idea to always check for this when using websites whilst entering personal information.
  • Earth Balance Tai Chi accepts payments via PayPal only.
  • To pay via debit or credit card, it is possible to use Paypal without a Paypal account, as a guest user.

Medical History

  • Please note we are not in a position to neither discuss your medical history, nor comment on any ongoing medical issues, injuries, complaints or conditions you may have.
  • Our instruction provides guidance with posture, movement and deep breathing according to the principles of Tai Chi and Qigong.
  • Before joining a class all students must advise of any limitations or pre-existing conditions that may prevent them from engaging safely in Tai Chi and Qigong via email.
  • Earth Balance Tai Chi fully understands its obligations to ensure that personal information is treated fairly, lawfully and correctly, and is committed to achieving compliance with the laws of General Data Protection Regulation 2016.
  • Please visit our online resources for general health and wellbeing benefits of these practices.
  • Tai Chi, Qi Gong and Meditation are not a replacement for conventional medical treatment.  Please refer to your GP with any medical questions you may have before or during your classes with us.

Legal

  • We are based in the UK and governed by UK jurisdiction.
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